Joan and Ken had already done a fair bit of personal development work, but they had a reoccurring problem that kept coming back. Jen felt each time she wanted to have a conversation, it ended up in an argument. Ken had a pretty stressful job and would come home tired, exhausted and sometimes angry. The last thing he wanted to do was talk. All he wanted to do was sit down and have a quiet beer or two. Joan having been home all day with the children, felt unappreciated and wanted to connect with Ken.